FAQ

Our collections include everything you need to create your perfect outdoor oasis:

• Adirondack Chairs
• All-weather Wicker Patio Furniture
• Fire Pit Sets
• Hammocks
• Outdoor Benches and Chairs
• Complete Outdoor Dining Sets
• Space-saving Folding Chairs
• Outdoor Sectionals and Sofas
• Durable Furniture Covers
• And much more!

All our products are designed with weather-resistance and style in mind.

Absolutely! We specialize in space-conscious designs perfect for urban environments. Our Small Space Outdoor Furniture collection includes:

• Compact bistro sets
• Folding chairs that store easily
• Slim-profile benches
• Modular sectionals

These pieces typically ship faster and are easier to assemble in confined spaces.

All our products are designed to withstand outdoor conditions:

• UV-resistant materials that won’t fade
• Rust-proof metal frames
• All-weather wicker that won’t crack
• Quick-drying cushions

For maximum longevity, we recommend using our furniture covers during extreme weather or winter months.

We accept all major payment options for your convenience:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are securely processed through our encrypted checkout system.

Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

We process orders quickly to get your furniture to you promptly. If you need to modify or cancel your order, please contact us immediately at [email protected] or call our Chicago office. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.

We offer two convenient shipping methods:

Standard Shipping ($12.95):
– Shipped via DHL or FedEx
– Typically arrives within 10-15 business days after shipment

Free Shipping (Orders $50+):
– Shipped via EMS
– Typically arrives within 15-25 business days after shipment

All orders are processed within 1-2 business days before shipping.

We proudly ship worldwide with some exceptions. Currently, we cannot ship to:

• Certain Asian countries (please contact us for specifics)
• Remote regions with logistical challenges

All international shipments originate from our Chicago warehouse and are carefully packaged for safe transit.

Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

For any delivery concerns, our customer service team is available at [email protected].

We stand behind our products with a 15-day return policy:

• Returns must be initiated within 15 days of receipt
• Items must be in original, unused condition
• Original packaging must be intact

To start a return, please email [email protected] with your order details.

Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.

Once we receive your return, refunds are processed within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

Our Chicago-based team is happy to assist you:

Email: [email protected]
Mail: 729 Kembery Drive, Chicago, IL 60605, USA

We typically respond to inquiries within 1 business day.

Currently, we don’t offer professional assembly services. However, all our products come with clear, step-by-step instructions and most require only basic tools for assembly.

Yes! We provide replacement parts for most items. Please contact us with your order number and details about the needed parts at [email protected].