Shipping Policy

At OutdoorFurnish by Crosley Shop, we’re committed to delivering premium outdoor furniture to elevate your living spaces. Our streamlined shipping and returns process ensures you can shop with confidence, knowing we stand behind every Adirondack chair, all-weather sectional, and outdoor dining set we deliver.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve our global customers (excluding Asia and certain remote regions):

International Shipping Notes

Please note that international orders may be subject to customs fees, import duties, or taxes which are the responsibility of the customer. These fees are not included in your order total or shipping charges.

Our Hassle-Free Returns Policy

We want you to love your outdoor furniture as much as we do. If any item doesn’t meet your expectations, we offer a straightforward return process within 15 days of delivery.

Eligibility Requirements

• Items must be unused and in original condition
• All original packaging and tags must be included
• Returns must be initiated within 15 days of delivery

Step-by-Step Return Process

1. Contact Us
   Email [email protected] within 15 days of delivery with:
   • Your order number
   • Item(s) you wish to return
   • Reason for return
   • Exchange requests (if applicable)
2. Wait for Approval
   Our team will respond within 1-2 business days with return authorization and instructions.
3. Package Your Item
   Securely repackage the item in its original packaging with all tags attached.
4. Ship Your Return
   Send the item to our warehouse at:
   
   OutdoorFurnish Returns
   729 Kembery Drive
   Chicago, IL 60605
   USA

Return Shipping Options

• Standard Return: Use any carrier of your choice (customer responsible for shipping costs)
• Exchange Shipping: Customer pays return shipping; we cover shipping costs for the replacement item

For your protection, we recommend using a trackable shipping service and purchasing shipping insurance.

Refund Processing

• Timing: Refunds processed within 5-7 business days after we receive your return
• Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Amount: Full item price minus original shipping charges

Note: Your bank or credit card company may require additional time to process and post the refund.

Exchange Policy

To exchange an item for a different size, color, or style:

1. Follow the standard return process above
2. Clearly indicate in your email that you’re requesting an exchange
3. Specify your desired replacement item

We’ll ship your new item within 1-2 business days after receiving your return. Price differences will be charged or refunded as applicable.

Damaged or Defective Items

If your outdoor furniture arrives damaged or defective:

1. Contact us immediately at [email protected]
2. Provide photos of the damage and packaging
3. We’ll arrange for a replacement or repair at no additional cost

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns:

• Email: [email protected]
• Phone: [Your Customer Service Number]
• Hours: Monday-Friday, 9am-5pm CST

Thank you for choosing OutdoorFurnish by Crosley Shop for your premium outdoor living needs. We’re committed to ensuring your complete satisfaction with our weather-resistant furniture collections.