Welcome to OutdoorFurnish by Crosley Shop (“we,” “us,” or “our”). These Terms and Conditions govern your access to and use of our website www.outdoorfurnish.com and any purchases you make through our site. By accessing our website or placing an order, you agree to be bound by these Terms.

Our Commitment: At OutdoorFurnish, we’re dedicated to providing premium outdoor furniture that transforms your living spaces. These terms are designed to create a transparent shopping experience while protecting both our customers and our business.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old and reside in regions we serve (excluding Asia and certain remote areas). By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on our website, including text, graphics, logos, product designs, and images, is the property of OutdoorFurnish by Crosley Shop or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our outdoor furniture collections, including Adirondack chairs, all-weather sectionals, outdoor dining sets, and other premium products. However, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Product Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer alternatives or a full refund.

3. Ordering and Payment

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. We process orders within 1-2 business days (excluding weekends and holidays).

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You agree to provide current, complete, and accurate payment information. We reserve the right to refuse orders with incorrect payment details.

3.3 Pricing

All prices are in US dollars. While we check prices regularly, errors may occasionally occur. If we discover an error in your order’s price, we will contact you before processing.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Areas

We ship globally except to Asia and certain remote regions. International customers are responsible for any customs fees, import duties, or taxes.

4.3 Delivery Issues

If your outdoor furniture arrives damaged, please contact us immediately at [email protected] with photos of the damage and packaging.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for unused items in original condition with all packaging and tags. Non-returnable items include:

  • Assembled or used Fire Pit Sets
  • Hammocks removed from packaging
  • Opened Outdoor Furniture Covers
  • Custom or special order items

5.2 Return Process

To initiate a return:

  1. Email us within 15 days of delivery with your order number and return reason
  2. Wait for our return authorization (1-2 business days)
  3. Repackage item securely in original packaging
  4. Ship to: OutdoorFurnish Returns, 729 Kembery Drive, Chicago, IL 60605 USA

5.3 Refunds

Refunds are processed within 5-7 business days after we receive your return and will be credited to your original payment method, minus shipping charges.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate contact and shipping information. We’re not responsible for delays or failures due to incorrect information.

6.2 Product Use

Our outdoor furniture is designed for residential use according to product specifications. Proper assembly and maintenance are your responsibility.

6.3 Compliance with Laws

You’re responsible for complying with all local laws regarding outdoor furniture use, including fire pit regulations in your area.

7. Limitations of Liability

OutdoorFurnish by Crosley Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Issues beyond our reasonable control (natural disasters, strikes, etc.)
  • Improper use or assembly of our products
  • Customs delays or fees for international orders

8. Changes to Terms

We may update these Terms periodically. Continued use of our site after changes constitutes acceptance of the new Terms.

9. Contact Us

For questions about these Terms or our premium outdoor furniture:

  • Email: [email protected]
  • Mail: 729 Kembery Drive, Chicago, IL 60605 USA
  • Phone: [Your Customer Service Number] (Monday-Friday, 9am-5pm CST)

Thank you for choosing OutdoorFurnish by Crosley Shop for your outdoor living needs. We’re committed to your satisfaction with our weather-resistant furniture collections and exceptional service.